Compliance Training: The Magic Formula
At the recent TRACE Forum in Annapolis, I moderated a panel on the topic of compliance training – where to begin, who to involve, what works and what doesn’t. I’ve summarized below a few key takeaways from that discussion.
Look for opportunities to partner: Create a network of content contributors comprised of department leaders across the organization. Can you borrow materials from a recent marketing promotion or sales demo? Can a pre-existing module be condensed into several micro learnings? Can you get a local site leader or well-recognized manager to record a short video? No need to reinvent the wheel each time.
Meet people where they are: Training on the same topic year after year? Consider implementing a competency component that allows trainees to test out of material that should be familiar. Incorporate “experience” level training – more basic, broader training for those new to your organization and more condensed and targeted training for senior employees. Ensuring training relevance is key.
Less lecture, more practical: Your trainees are more likely to retain information that is relevant and true to life. Whenever possible endeavour to keep your training concise and crisp. Incorporate both live and asynchronous components. Survey your target audience to learn more about specific risk areas and then highlight them in your course.
Understand your organization’s culture and what it will support: To be most effective your training must be responsive to the needs of the business.
Remember people learn in different ways: Although easier on the front end, a one-size-fits-all approach will ultimately lead to long term training gaps as discrete teachable moments fall through the cracks.
Senior Director II, Compliance Training, TRACE