Ask an Expert: Every trend within the online learning space seems to mention AI, but how do you even know where to begin to use it?
Every trend within the online learning space seems to mention AI, but how do you even know where to begin to use it?
New L&D technology that can make your content development team more efficient is always welcome, but Artificial Intelligence (AI) has presented an exception to this rule in a number of ways. While it can be beneficial, the main theme when determining whether to invest in any AI content development features is proceed with caution.
While many eLearning authoring tools now offer an AI option, you should consider the following before jumping in with both feet:
Does your company have an AI policy in place? What does it state about the use of such technology?
How will the AI store the information you share? Will your information remain secure and private?
What is this tool learning from to provide you answers? Are those sources accurate and factual? Are they copyrighted from another source?
Once you receive approval from your data protection officer and your IT team to use an AI tool, you will also want to be sure that you understand how to properly prompt the AI. You should have your team invest in online courses about the tool so that your team can better prepare to use the tool to its fullest potential.
You should also know the risks involved in working with AI. Depending on how the tool is learning and how you are using the tool, it may develop biases/discriminatory practices, including against specific groups.
The Department of Justice recently released guidance on best practices when working with AI in a business setting, and how AI could effect human rights in both positive and negative ways.
While the shiny, new developments in AI may seem like the easiest way to get ahead in eLearning, it is best to take the necessary steps BEFORE even considering a tool. You will better prepare yourself and your training team for all possible eventualities.
Always be prepared to pivot if what you thought would work in AI may not yet be possible. Remember that with every new software, platform, and tool there is always a vetting process and learning curve. Good luck!
Associate Director, Compliance Training, TRACE
This post is part of our “Ask an Expert” series where we take questions submitted by readers and ask an expert in the compliance field to provide insight. If you have a question you would like answered, please submit here. |