Ask an Expert: I’m new to the training function at my company – how can I drive high completion rates while ensuring my trainees are retaining the content being deployed?
In recent years following the pandemic, asynchronous, virtual training has become increasingly popular as workforces largely remain remote and globally scattered. Offering unmatched accessibility and flexibility for learners globally, many organizations have turned to a Learning Management System (“LMS”) to help facilitate their training deployment, with many platforms offering various technical bells and whistles to assist in facilitating learner completion and retention. The following are a few tips for positioning yourself for success while deploying your training. (To note: This post assumes you have access to some form of LMS or course deployment technology).
Ensure a user-friendly environment: Creating a user-friendly environment is crucial for achieving high completion rates in training programs. Key considerations include:
Prioritizing the visibility of assigned training upon user login into your platform – don’t make the user work to hard to locate their training assignment!
Incorporate branding or organization-specific welcome messages on your training homepage – a little bit of personalization can go a log way to building connection with your learners
Emphasize accessibility to support throughout the learning process – ensure ample technical support is available (post in an easy to get to location user guides that include images, or make dedicated staff able to help troubleshoot common issues like password resets and certificate downloads
Organization is key: Effective management of a large number of learners in an LMS must start with a well-mapped organizational plan for your training rollout. Initial grouping of learners in your platform is a critical step to ensure long term organization and streamlined administration. Consider enhancing learner accounts with additional fields such as Department, Title, Manager, Region, and other relevant data which can provide valuable insights into your training’s effectiveness and also improve overall management capabilities.
So, you’ve deployed your training, now what? The most important part of any training rollout is determining – are your learners actually completing the training AND are they retaining the information included in the training? Many LMS platforms offer a myriad of tools that are built into the main interface – features such as reports, surveys, learner course completion time and other analytics. Explore your analytics dashboard early on to get out ahead of any slow completers, address any technical glitches and collate any feedback on your content (you may even be able to pivot in real time with a quick adjustment!)
Don’t have an LMS in place? In need of compliance eLearning content? TRACE offers all of this and more to its members. For more details on what TRACE membership offers (including unlimited access to our training and LMS) reach out to us at training@TRACEinternational.org. We’ll be happy to show you all that we offer!
Manager, LMS & Technical Support Team, TRACE
This post is part of our “Ask an Expert” series where we take questions submitted by readers and ask an expert in the compliance field to provide insight. If you have a question you would like answered, please submit here. |
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